USA General Contractors - Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you use our website, such as when you fill out a contact form, request a quote, or schedule a service. This information may include:

• Personal Identification Information: Name, email address, phone number, physical address.
• Service-Related Information: Details about the service you are requesting or inquiring about (e.g., HVAC, appliance repair, handyman tasks, cleaning, and landscaping).
• Communication Data: Any messages or notes you provide.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To process your inquiries and service requests.
• To schedule appointments and provide our services.
• To communicate with you about your services, appointments, and account.
• To send you updates, promotions, or other marketing communications (you can opt-out at any time).
• To improve our website and services based on your feedback.
• To comply with legal obligations.

3. How We Store Your Information

Your information is stored securely within our internal Customer Relationship Management (CRM) system. We use cloud-based infrastructure (e.g., AWS services like DynamoDB) that employs industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform services on our behalf, such as email notifications (e.g., Resend), payment processing (if applicable, e.g., Stripe), and internal analytics. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal information.
• The right to object to or restrict the processing of your data.
• The right to withdraw consent (where consent is the legal basis for processing).

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Our website may use basic cookies for website functionality. We do not currently use complex tracking cookies for analytics or advertising on this marketing site.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@usageneralcontractors.com

Phone: (866) 303-6383